Privacy Policy
This Privacy Policy explains how QUICKMOVE SIERRA LEONE LTD ("we", "us", "our") collects, uses, shares, and protects your information when you use the QuickMove customer app and the QuickMove Driver app (together, the "Apps") and related services (the "Services") in Sierra Leone. By using the Apps you agree to this Policy.
1. Information We Collect
a) Information you provide
- Account details: name, phone number, email address, and profile photo.
- Identity/vehicle details (drivers): driver documents, vehicle information, and licence details required to offer rides.
- Payment & wallet information: in-app wallet balance, top-up records, and transaction history. Card/payment details are processed by our third-party payment providers and are not stored on our own servers.
- Communications: in-app chat messages, ratings, and support requests.
b) Information collected automatically
- Precise location: with your permission, we collect device GPS location to show nearby drivers, set pickup/drop-off points, match trips, and enable live tracking. A driver's location may be collected while a trip is active (including in the background) so the customer can track the ride.
- Device & usage data: device model, operating system, app version, language, and diagnostic/crash data.
- Trip data: pickup and drop-off locations, routes, fares, and trip history.
- Push tokens: a Firebase Cloud Messaging token used to send notifications.
- Camera: with your permission, to take a profile photo or capture required documents. Media stays on your device unless you choose to upload it.
2. How We Use Your Information
- Create and manage your account and authenticate sign-in.
- Match riders with drivers, calculate fares, and complete trips.
- Process wallet top-ups and payments for rides and services.
- Provide live tracking, trip history, and receipts.
- Send booking updates, service messages, and notifications.
- Provide customer support and resolve disputes.
- Maintain safety, prevent fraud, and comply with legal obligations.
- Improve and troubleshoot the Apps.
3. How Information Is Shared
We do not sell your personal information. We share it only as needed to run the Services:
- Between rider and driver: to complete a trip, we share the relevant first name, photo, ratings, vehicle details, approximate location, and contact method needed for pickup.
- Service providers: see the table below.
- Legal & safety: to comply with law, enforce our terms, or protect the rights and safety of users and the public.
| Provider | Purpose | Data involved |
|---|---|---|
| Google Firebase (Authentication, Firestore, Storage, Cloud Messaging) | Sign-in, data storage, file storage, push notifications | Account, profile, trip, device/push-token data |
| Google Maps Platform | Maps, geolocation, routing | Location and trip coordinates |
| Payment processor(s) | Wallet top-ups and payments | Payment transaction data (card data handled by the processor) |
4. The QuickMove Wallet
The in-app wallet holds a prepaid balance that can be used only to pay for rides and services within QuickMove. It is not transferable to other users and is not withdrawable as cash. We retain wallet and transaction records as required for accounting, dispute resolution, and legal compliance.
5. Location Data
Location is central to the Services. You can control location access through your device settings, but disabling it will prevent core features (booking, matching, and tracking) from working. A driver's location may be collected in the background only while they are online or on an active trip, to enable trip tracking and matching.
6. Data Retention
We keep your information for as long as your account is active and as needed to provide the Services, then for any additional period required by law (for example, financial records). When no longer needed, data is deleted or anonymised.
7. Your Rights & Choices
- Access, update, or correct your profile information in the app.
- Manage location, notification, and camera permissions in your device settings.
- Request a copy of your data or its deletion (see below).
8. Account & Data Deletion
You can request deletion of your account and associated personal data at any time:
- In the app: Profile / Settings → Delete Account, or
- By email: send a request from your registered email to support@quickmovesierraleone.com with the subject "Delete My Account".
We will delete your profile, trip history, and personal data within 30 days, except records we are legally required to retain (such as financial/transaction records), which are kept only for the legally required period and then deleted.
9. Security
We use industry-standard measures, including encryption in transit, to protect your data. No method of transmission or storage is completely secure, but we work to safeguard your information and restrict access to it.
10. Children's Privacy
The Apps are not intended for anyone under 18. We do not knowingly collect data from children. If you believe a minor has provided us data, contact us and we will remove it.
11. Changes to This Policy
We may update this Policy from time to time. Material changes will be posted on this page with a new "Last updated" date. Continued use of the Apps after changes means you accept the updated Policy.
12. Contact Us
QUICKMOVE SIERRA LEONE LTD
Registered office: 2G Decker Lane, Grassfield, Lumley, Freetown, Sierra Leone
Email: support@quickmovesierraleone.com
Website: quickmovesierraleone.com
com.cs.quickmove and
com.cs.quickmove.driver.